When you phone us initially you will be asked a few simple questions to help us guide you from the outset.  If you have any concerns or questions, please do not hesitate to ask. What may seem daunting to you is probably something that we deal with on a regular basis. There is no such thing as a silly question.

We never make assumptions about any situation and if someone has died at home we would ask whether you require them to be moved to our chapel immediately or whether you would prefer to have some time at home.

When we call to take the deceased into our care and move them to our Chapel of Rest, we appreciate that this can be an extremely difficult time for the family. Please be assured that we take great care at this stage and are sensitive to each individual situation.

At this point, we would also guide you through the early procedures and would usually make an appointment to meet with you so that we can discuss the funeral arrangements.