Our People

Ben joined Rosedale in October 2024.

When he is not spending time with his partner Paige and their two lovely children, Roman and Luna, he enjoys listening to music and is a big fan of heavy metal, rock and punk music. Iron Maiden are his favourite band.  He also has a passion for reading, particularly military history, and has a talent for research; he has helped several friends locate the resting place of their loved ones who lost their lives during WWII. This took a great deal of searching for and cross-referencing documents and reports from the time. His love of history also reaches to ancient history including Egyptology.

Ben is an avid Arsenal supporter.

Chloe Middleton lives in Suffolk with her family. She started with Rosedale in 2009 as a funeral administrator but her ambition as a child was to be a Funeral Director and in 2013 following many years of studying her goal was achieved and she qualified as a Funeral Director.

More recently, she has become a civil celebrant, supporting families in a different way. She finds these roles combined very rewarding.

In her spare time Chloe can be found out and about with her boys, by the river, on bicycles or by the sea.

Lucy Coote is a dedicated professional with extensive experience in bereavement support, mental health training, and community engagement. She is an active member of the Norfolk Suicide Prevention Intervention Group (SPIG) and the Norfolk and Waveney Suicide Awareness Partnership.
A qualified First Aider, Mental Health First Aid Trainer, and Applied Suicide Intervention Skills Training (ASIST) practitioner, Lucy has spent over 15 years working within the funeral profession. Early in her career, she recognised the challenges bereaved individuals face in accessing compassionate and effective support. This insight led her to train as a bereavement support facilitator in 2012.

Building on this foundation, Lucy delivers a comprehensive eight-week bereavement support programme, through which she has personally supported hundreds of families navigating loss.

Training and education are central to Lucy’s work. She delivers sessions nationally, equipping individuals and professionals with the knowledge and confidence to support those who are bereaved, while also raising awareness of the wide range of support services available both locally and across the UK. Lucy is also an Ambassador for At a Loss, a national charity that connects bereaved individuals with appropriate support organisations.

As a Mental Health First Aid Trainer with MHFA England, Lucy is passionate about empowering professionals to confidently support individuals experiencing poor mental health. She is a strong advocate for breaking down the stigma surrounding mental health and is committed to a future where organisations prioritise mental health first aid as equally as physical first aid.
Specialising in support for those bereaved by suicide, Lucy has designed and delivers a targeted training programme that equips professionals with the tools, understanding, and confidence needed to provide effective, compassionate support and guidance. Her work ensures that bereaved individuals are appropriately supported and signposted to the services best suited to their needs.

Lucy also serves as a Trustee for Hope After Suicide Loss, supporting families across Norfolk and Suffolk. In 2025, she was honoured to be selected as a Baton Bearer for the National Baton of Hope, recognising her contributions to mental health awareness and suicide prevention.

Mark joined Rosedale in July 2025 having retired from M&H in 2020 after 20 dedicated years of service.
 
He enjoys live music from iconic stadium acts like Oasis, AC/DC and Iron Maiden to discovering new artists and tribute bands at local Norwich venues the UEA and The Waterfront.
 
A Harley Davidson rider, Mark can be found out on the road most weeks. He likes to keep active playing walking football twice a week with teams in Beccles and Norwich.
 
When not on the pitch or his bike, Mark is often on Grandad duties for his two grandchildren and whilst he is not always able to attend the matches, he remains a loyal armchair supporter of Ipswich Town FC.

Keith joined Rosedale in 2018 as a Driver/Bearer and now helps with coffin preparation and the care of the deceased which includes dressing/preparation and viewings in our Chapel of Rest.

Having previously worked in IT, community transport and a care worker, he finds the job rewarding and a privilege being able to care for the deceased on their final journey.

He is married, a keen advanced motorcyclist and enjoys woodworking, motorsport and sailing.

Keven joined Rosedale as a bearer in 2022 after a lifetime in Retail management. He now enjoys using his years of experience looking after members of the public in his current role as a funeral conductor, helping families to say goodbye to loved ones in a way which is personal to them.

In his spare time he enjoys travel with his wife, good food and the company of his family and friends. On sunny days Keven can be found relaxing in his garden enjoying a glass of wine and listening to classical music.

Reg started working for Rosedale in 2015.

Before this, he worked in the food industry for about 20 years, mainly at Bernard Matthews. Prior to this he spent 20 years in the army as a musician.

He is an ordained Anglican minister, and trained for this during full time working.

He says it is a privilege to be able to help people with their loved ones funerals but also at baptisms and weddings.

He has been married to Rosemary 55 years and has two daughters and one grandchild.

He has been a school governor 40 years and enjoys classical music and reading.

He says he has really enjoyed his time with Rosedale because of the people who he has worked with over the years – long may it continue. 

Glen joined the Army in 1991, carrying out his training at the Royal School of Signals in Catterick, North Yorkshire. Throughout his military career, he was fortunate to be posted all over the world on various tours and assignments, including the Falkland Islands, Cyprus, and Iraq, spending the majority of his service stationed in Germany.

He progressed through the ranks and completed 24 years of service, retiring as a Warrant Officer.

A keen runner, Glen used his passion to raise funds for numerous charities, including the Soldiers, Sailors & Airmen Families Association (SSAFA). His fundraising efforts totalled £90,000 and earned him a commendation, along with two additional commendations for his service during operational tours—achievements of which he is extremely proud.

Glen is married with three sons and four grandsons. His personal interests include carpentry and walking the family’s lively and energetic Cocker Spaniel.
Now part of the Rosedale family, Glen hopes to draw on the skills, knowledge, and compassion gained throughout his military career to ensure that bereaved families receive the care, service, and dignity that reflect the high standards of Rosedale Funeral Home.

Brian started work at 15 years 2 days in the oldest engineering company in the world at that time – Kirkstall Forge Leeds started by the monks in 1200.

They made every part to produce axles for wagons but sadly the whole place has now gone. 
When he was 19 he joined the Royal Navy for a period of 22 years a few of them was on aircraft carriers. 
He had great pleasure to serve upon the staff at Brittania Royal Naval College Dartmouth for three years which they called the best kept country club in the UK. I don’t think there was a sport you could not do.
On retiring from the Navy Brian and his family moved to Bungay ( his wife being a Bungay girl) and got a job at the box factory at Rushall near Diss where he spent his next 22 years before retirement. 
He joined Bungay Golf Club and became Captain in 2011. 
After that he needed more to do and as a friend worked for Rosedale funeral company it gave him the idea to apply – a decision never to regret so he started on the 1st July 2014.
Little did he know how rewarding a job could be, helping families at their time of bereavement to get through the day with no worries that’s what the bearing team are there for – their every need is catered for. 
In 2021 he was elected President of the golf club for three years. 
Brian still works for Rosedale and continues to do so and proud of it.

Charlie was an English teacher for 30 years after a 5 year stint in the Army. He has worked for Rosedales since 2020 and he enjos being part of a team that provides a valuable service to people at a difficult time in their life. He is a keen cyclist and a bookworm.

Steve joined Rosedale in 2023 and brought with him a wealth of experience having worked with funeral directors for four years previously.

Steve comes from a background of mainly customer service, working as a security manager, warehouse manager, casino concierge amongst many other roles.

Steve said “since being with Rosedale, I have received excellent training and support from within the company, and now am able to complete several different roles within our Suffolk and Norfolk branches.“

Steve works as part of the most professional team of ladies and gentlemen he’s ever had the pleasure of working with.

Outside of work , Steve lives with his partner Sharron in Oulton Broad and they share between them seven children and eight grandchildren.

On days that they’re not childminding, Steve enjoys being out on the golf course or days out visiting various spots around the Suffolk Norfolk coastline. 

Married to his wife Angie, with two grown-up daughters and two brilliant grandsons who keep life fun.

He is a keen golfer, currently playing off 10.1—though he’ll admit that’s a bit harder to live up to in the winter! 😄

He and his wife love eating out and enjoy getting away whenever we can, whether that’s exploring the UK or heading further afield. He is also an armchair supporter of Ipswich.

He retired from the manufacturing industry in August 2024 and hasn’t looked back. These days, he’s lucky enough to be doing what feels like a dream role—helping families.